On behalf of a large international brewing group, we are looking for a Service Delivery Manager based in Copenhagen operating with a global scope.

The Service Delivery Manager is a stakeholder-facing role that has global accountability for establishing and managing expectations within the department, various IT organisations across the Group and the business towards network service deliveries and drive the delivery teams to achieve those expectations to a high standard.

Job description

We are seeking a dedicated professional to be accountable for the end-to-end delivery of networking services to the business. The role involves ensuring that network services are delivered to the highest possible standard with a clear focus on customer satisfaction.

The candidate will prioritize and support incidents, problems, and change requests, while also being responsible for ensuring partner deliverables and SLAs at an operational level. Ensuring adherence to all IT and security standards is crucial. Additionally, the role includes stakeholder management at both central and market levels and supporting the delivery of both proactive and reactive maintenance tasks.

Tasks and responsibilities

The candidate will coordinate, monitor and support the service delivery within the networking area enabling the delivery of high-quality service to end users and ensure that service delivery processes are in place to meet the need of the business. To succeed in the role you need to:

Alignment

• Proactively aligns self and team towards agreed priorities

• Actively promotes ‘one-team’ spirit and collaboration across functions

• Listens actively and wins others over to win-win solutions

• Involves and inspires others and gives people responsibility'

• Detects and encourages talent and coaches towards company targets

Accountability

• Takes into account details and big picture when solving problems

• Balances global and local thinking

• Demonstrates commitment and personal ownership and sticks to decisions taken

• Sets clear and stretch objectives and rigorously tracks delivery

• Personally ensures team has capability to deliver

 Action

• Takes and executes decisions with quality and speed

• Plans effectively, sets priorities and puts ideas into practice

• Seizes opportunities, embraces and drives change

• Anticipates and acts on the needs of consumer/customer/society

• Seeks, shares and utilizes best practice

Your competences

We are seeking a dedicated and skilled individual with the following personal qualifications:

• A keen eye for operation and process optimization

• A customer-focused mindset

• Excellent communication and interpersonal skills

• Determination and persistence

• Strong problem-solving and conflict resolution abilities

• Flexibility

• Good team-building skills and the ability to cooperate with other teams in a virtual environment

• The ability to manage and prioritize tasks and time efficiently

• Initiative and a proactive approach to handling incidents, problems, and changes.

We are looking for someone who can ensure our network services are delivered to the highest standard with a focus on customer satisfaction.

Interested? Apply online or reach out to our recruitment partner Ronny Larsen, RLA@maptominds.com if you'd like to learn more. All inquiries will be handled confidentially, and applications received will be processed continuously. We will close the process upon finding the right candidate.

About Maptominds

We provide IT specialists and experts for both consultancy and permanent positions across a wide range of competencies. Our approach is about thorough and personal understanding of candidates and our customers' business. This ensures high quality and a good match every time. We are a forward-thinking team of dedicated and accomplished recruiters and IT consultants. We are striving every day to empower organisations with the right IT skills and personal competencies.